Terms of Services


Terms of Services

Mahir IT has grown and provided services to customers globally.

 

Updated on: 1 January 2021

General Terms and Policies:

 

The Service is provided to authorised persons or organisations (referred to in this document as “Subscriber” or “you”). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of theses Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately and may not thereafter use or attempt to use the Service.

 

Coverage – If you are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms and Policies apply to all your employees, agents and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you.

 

Prices and Charges – Mahir IT provides the use of cPanel and domain control panels to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you.

 

Term – The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use.

 

Please use Our services responsibly. By using Our website or any of Our services, You agree to Our Terms. Take note that these Terms change from time to time. If You have used Our services before, You cannot assume that the Terms are still the same. You should review them on a regular basis.

 

Account, Passwords and Security:

 

In order to provide Our services, We may require certain information. You must ensure that the information is complete and accurate. We may suspend or terminate any service if your given information that is not complete and accurate. You warrant that all information you provide to us is complete and accurate and you indemnify Mahir IT against any liability that may arise as a result of your failure to provide complete and accurate information. You must immediately notify us if any of Your information changes.

You can not open/create double/fake account on Mahir IT.

You agree to provide government-issued photo identification and/or government-issued business identification as required for verification of identity when requested.

If your purchase or account activity shows signs of fraud, abuse or suspicious activity, Mahir IT may cancel any service associated your name, email address or account and close any associated Mahir IT accounts. If you conducted any fraudulent activity, Mahir IT reserves the right to take any necessary legal action and you may be liable for monetary losses to Mahir IT including litigation costs and damages.

 

Security. You:

 

-must keep Your username, customer ID and password confidential;

 

-must not circumvent, or attempt to circumvent, Our user authentication systems;

 

-must tell Us immediately if there is any unauthorized use of Your account or any other breach of security;

 

-are entirely responsible for all payments and any activities that occur on Your account;

 

Terms of Services (TOS) and Acceptable Use Policy (AUP) for Shared and Reseller Hosting:

 

Prohibited Uses: Use of the Services to infringe upon another party’s intellectual property rights is prohibited. This includes, but is not limited to, the unauthorized copying or distribution of movies, music, books, photographs, software/warez, or any other copyrighted work. Selling or offering to sell any counterfeit merchandise will result in the immediate termination of your account. Any account found to be infringing on the intellectual property rights of others will be expeditiously removed or access to the material will be disabled. Any account found to be in repeated violation of this prohibition will be suspended or terminated.

 

Shared Hosting as Backup Storage: Using a shared account as a backup/storage device is prohibited. You can host your website and upload the files that is necessary for your website. You can not upload any files for backup storage purpose like family photos, video clips, software and etc.

 

Unacceptable Material:

IRC Scripts/Bots or IRCD (irc servers)

Proxy Scripts/Anonymizers

Image Hosting Scripts (similar to Photobucket or Tinypic)

AutoSurf/PTC/PTS/PPC sites

Bruteforce Programs/Scripts/Applications

Mail Bombers/Spam Scripts

Banner-Ad services (commercial banner ad rotation)

File Dump/Mirror Scripts (similar to rapidshare)

Commercial Audio Streaming (more than one or two streams)

High-Yield Interest Programs (HYIP) or Related Sites

Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)

Lottery/Gambling Sites

Hacker focused sites/archives/programs

Sites promoting illegal activities

Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)

Video Hosting or Streaming like YouTube.

Cryptocurrency mining, investment or sites that advertise Cryptocurrency.

Promotes, encourages or engages in terrorism, violence against people, animals, or property.

Contains or installs any viruses, worms, bugs, Trojan horses or other code, files or programs designed to, or capable of, disrupting, damaging or limiting the functionality of any software or hardware.

 

You will not re-sell or provide the Services for a commercial purpose, including any of Mahir IT related technologies, without our express prior written consent.

 

Resource Usage: User may not:

Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.

Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

Run any software that interfaces with an IRC (Internet Relay Chat) network.

Run any bit torrent application, tracker, or client.

Participate in any file-sharing/peer-to-peer activities

Run any gaming servers such as counter-strike, half-life, battlefield1492, etc

Run cron entries with intervals of less than 15 minutes

 

Price Changes: Mahir IT reserves the right to change its prices and fees at any time, and such changes shall be posted online at this Site and effective immediately without need for further notice to you. If you have purchased or obtained Services for a period of months or years, changes in prices and fees shall be effective when the Services in question come up for renewal.

 

Backup Policy:

 

Backup Policy for cPanel Based Shared Hosting:

We will take daily, weekly and monthly basis backups for your account. An user can restore his own backup from our cPanel using Backup Restore Tools.

 

This is very important to understand that we are using 3rd party backup tools to keep cPanel backups. Backups are not 100% guaranteed. We are not responsible for any kind of data lose or backup failure. We highly recommended that to keep your own backup to protect your website from any kind of disaster.

 

Any shared account using more than 5 GB of disk space will be removed from our remote backup with the exception of Databases continuing to be backed up.

 

Hosting Transfer Policy:

 

Our Transfers Team will make every effort to help you move your website to us. Transfers are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases we may not be able to assist you in a transfer of data from an old host. The free transfer service is available for thirty (30) days from your sign up date. Transfers outside of the thirty (30) day period will incur a charge. Please contact us or open a support ticket to receive a price quote. In no event shall Mahir IT be held liable for any lost or missing data or files resulting from a transfer to or from Mahir IT. You are solely responsible for backing up your data in all circumstances.

Mahir IT reserves the right to require changes or disable as necessary, any website, account, database, or other component that does not comply with our policies, or to make any such modifications in an emergency that we deem necessary at our sole discretion.

 

Terms of Services (TOS) and Acceptable Use Policy (AUP) for Web Developing Service:

 

General Terms for Webdesign Contract:

We do not allow any illegal or porn site.

Free Support is not applicable for hacking or cracking. Restore charge applicable.

Free Support is not applicable for redesign the website. Redesign charge applicable.

Free Support is not applicable for any harm of your website by your fault. Service charge applicable.

Please keep your website backup regularly. We are not responsible for your backup.

If you want we keep your backup every month. Backup service charge applicable.

We are not responsible for down of your domain or hosting. For this types of situation, please contact your domain or hosting provider.

 

Payment Policy:

You must pay 50% advanced before work starting. After your payment we will proceed to next.

The rest 50% payment you have to pay after complete the work and before delivery of your website.

 

Refund Policy:

 

Shared and Reseller Hosting: If you are unhappy with any aspect of our service, please contact our billing department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 days. There are no refunds past the 30 day period.

 

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

 

If you want refund for your service then you must have to cancel the service from our client dashboard and open/create a ticket on billing department from our client dashboard. We will make your refund within next 7 business days.

 

Please note that bKash charges or gateway charges are not refundable. So we will deduct the gateway charge from your full amount. In case if you are asking refund using bkash, we will also deduct bkash sendmoney charge.

We currently offer refund using bKash, rocket and DBBL fund transfer and PayPal only. You must provide us the selected gateway method when you asking refund.

 

Domain Refund police: We are not allowed any refund after domain registration.

 

Terms of Services

Since 2012, Mahir IT has grown and provided services to customers globally.

 

Home / Terms of Services

Updated on: 30 August 2016

General Terms and Policies:

 

The Service is provided to authorised persons or organisations (referred to in this document as “Subscriber” or “you”). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of theses Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately and may not thereafter use or attempt to use the Service.

 

Coverage – If you are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms and Policies apply to all your employees, agents and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you.

 

Prices and Charges – Mahir IT provides the use of cPanel and domain control panels to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you.

 

Term – The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use.

 

Please use Our services responsibly. By using Our website or any of Our services, You agree to Our Terms. Take note that these Terms change from time to time. If You have used Our services before, You cannot assume that the Terms are still the same. You should review them on a regular basis.

 

Account, Passwords and Security:

 

In order to provide Our services, We may require certain information. You must ensure that the information is complete and accurate. We may suspend or terminate any service if your given information that is not complete and accurate. You warrant that all information you provide to us is complete and accurate and you indemnify Mahir IT against any liability that may arise as a result of your failure to provide complete and accurate information. You must immediately notify us if any of Your information changes.

You can not open/create double/fake account on Mahir IT.

You agree to provide government-issued photo identification and/or government-issued business identification as required for verification of identity when requested.

If your purchase or account activity shows signs of fraud, abuse or suspicious activity, Mahir IT may cancel any service associated your name, email address or account and close any associated Mahir IT accounts. If you conducted any fraudulent activity, Mahir IT reserves the right to take any necessary legal action and you may be liable for monetary losses to Mahir IT including litigation costs and damages.

 

Security. You:

 

-must keep Your username, customer ID and password confidential;

 

-must not circumvent, or attempt to circumvent, Our user authentication systems;

 

-must tell Us immediately if there is any unauthorized use of Your account or any other breach of security;

 

-are entirely responsible for all payments and any activities that occur on Your account;

 

Terms of Services (TOS) and Acceptable Use Policy (AUP) for VPS Hosting:

 

Illegal Use: Mahir IT VPS server may not be used for illegal purposes, or in support of illegal activities. Mahir IT reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

 

Usenet Spaming: Mahir IT has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are acceptable under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

 

Bulk Email on VPS: Use of Mahir IT VPS services for the orgination, relay, or support of bulk email is prohibited. Customers are permitted to send transactional emails and use the service for individual email accounts, but the service may not be used for sending commercial email, even if the customer has opted in to such emails. Sending marketing email in any sort of automated fashion is specifically prohibited.

Mahir IT has a zero-tolerance policy on Email abuse on our vps hosting and any abuse whatsever will result in immediate termination without refund. Please make sure that you do not have to plan our vps hosting service for email marketing purpose and please secure your VPS adequately.

 

Pornographic Material: Adult content is allowed, contingent upon compliance with all U.S. regulations, as well as the regulations of the location of the customer’s residency. What sexual content is acceptable on our servers will remain at the sole discretion of Mahir IT, and no other parties.

 

Internet Relay Chat: IRC is allowed on Mahir IT’s network. If you are planning running an IRC server, please notify our staff at signup as these machines require special attention. As with any of our servers, illegal activity is not permitted on IRC, and Mahir IT will reserve the right to terminate accounts without refund if it appears such activity is being conducted. Mahir IT reserves the right to determine if or if not there is illegal activity being conducted in such an instance.

 

Terms of Services (TOS) and Acceptable Use Policy (AUP) for Shared and Reseller Hosting:

 

Prohibited Uses: Use of the Services to infringe upon another party’s intellectual property rights is prohibited. This includes, but is not limited to, the unauthorized copying or distribution of movies, music, books, photographs, software/warez, or any other copyrighted work. Selling or offering to sell any counterfeit merchandise will result in the immediate termination of your account. Any account found to be infringing on the intellectual property rights of others will be expeditiously removed or access to the material will be disabled. Any account found to be in repeated violation of this prohibition will be suspended or terminated.

 

Shared Hosting as Backup Storage: Using a shared account as a backup/storage device is prohibited. You can host your website and upload the files that is necessary for your website. You can not upload any files for backup storage purpose like family photos, video clips, software and etc.

 

Unacceptable Material:

IRC Scripts/Bots or IRCD (irc servers)

Proxy Scripts/Anonymizers

Image Hosting Scripts (similar to Photobucket or Tinypic)

AutoSurf/PTC/PTS/PPC sites

Bruteforce Programs/Scripts/Applications

Mail Bombers/Spam Scripts

Banner-Ad services (commercial banner ad rotation)

File Dump/Mirror Scripts (similar to rapidshare)

Commercial Audio Streaming (more than one or two streams)

High-Yield Interest Programs (HYIP) or Related Sites

Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)

Lottery/Gambling Sites

Hacker focused sites/archives/programs

Sites promoting illegal activities

Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)

Video Hosting or Streaming like YouTube.

Cryptocurrency mining, investment or sites that advertise Cryptocurrency.

Promotes, encourages or engages in terrorism, violence against people, animals, or property.

Contains or installs any viruses, worms, bugs, Trojan horses or other code, files or programs designed to, or capable of, disrupting, damaging or limiting the functionality of any software or hardware.

 

You will not re-sell or provide the Services for a commercial purpose, including any of Mahir IT related technologies, without our express prior written consent.

 

Bulk Email or Spam: We take a zero tolerance stance against the sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists,” purchased lists, and selling of lists will be treated as spam. We may terminate the account of any User who sends out spam with or without notice.

 

In case AUP Violations for Reseller: If there is a violation of this AUP by one of a reseller’s client’s account, Mahir IT will suspend the website in question and will notify the reseller so that the reseller can terminate the account. Mahir IT may, but is not obligated to, monitor the account or website for any subsequent violations. The occurrence of additional violations may result in the immediate termination of your reseller account.

 

A failure to respond to an email from our abuse department within forty-eight (48) hours, or as otherwise specified in the email, may result in the suspension or termination of your Services. All abuse issues must be dealt with via trouble ticket/email and will receive a response within forty-eight (48) hours.

 

Resource Usage: User may not:

Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.

Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

Run any software that interfaces with an IRC (Internet Relay Chat) network.

Run any bit torrent application, tracker, or client.

Participate in any file-sharing/peer-to-peer activities

Run any gaming servers such as counter-strike, half-life, battlefield1492, etc

Run cron entries with intervals of less than 15 minutes

 

Price Changes: Mahir IT reserves the right to change its prices and fees at any time, and such changes shall be posted online at this Site and effective immediately without need for further notice to you. If you have purchased or obtained Services for a period of months or years, changes in prices and fees shall be effective when the Services in question come up for renewal.

 

 

 

Backup Policy:

 

Backup Policy for cPanel Based Shared Hosting:

We will take daily, weekly and monthly basis backups for your account. An user can restore his own backup from our cPanel using Backup Restore Tools.

 

This is very important to understand that we are using 3rd party backup tools to keep cPanel backups. Backups are not 100% guaranteed. We are not responsible for any kind of data lose or backup failure. We highly recommended that to keep your own backup to protect your website from any kind of disaster.

 

Any shared account using more than 5 GB of disk space will be removed from our remote backup with the exception of Databases continuing to be backed up.

 

Backup Policy for DirectAdmin Based Shared Hosting:

We are currently not offered anykind of backup for our DirectAdmin based shared hosting. Please keep your own backup for DirectAdmin based shared hosting.

 

 

 

Hosting Transfer Policy:

 

Our Transfers Team will make every effort to help you move your website to us. Transfers are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases we may not be able to assist you in a transfer of data from an old host. The free transfer service is available for thirty (30) days from your sign up date. Transfers outside of the thirty (30) day period will incur a charge. Please contact us or open a support ticket to receive a price quote. In no event shall Mahir IT be held liable for any lost or missing data or files resulting from a transfer to or from Mahir IT. You are solely responsible for backing up your data in all circumstances.

Mahir IT reserves the right to require changes or disable as necessary, any website, account, database, or other component that does not comply with our policies, or to make any such modifications in an emergency that we deem necessary at our sole discretion.

 

Terms of Services (TOS) and Acceptable Use Policy (AUP) for Web Developing Service:

 

General Terms for Webdesign Contract:

We do not allow any illegal or porn site.

Free Support is not applicable for hacking or cracking. Restore charge applicable.

Free Support is not applicable for redesign the website. Redesign charge applicable.

Free Support is not applicable for any harm of your website by your fault. Service charge applicable.

Please keep your website backup regularly. We are not responsible for your backup.

If you want we keep your backup every month. Backup service charge applicable.

We are not responsible for down of your domain or hosting. For this types of situation, please contact your domain or hosting provider.

 

Payment Policy:

You must pay 50% advanced before work starting. After your payment we will proceed to next.

The rest 50% payment you have to pay after complete the work and before delivery of your website.

 

Refund Policy:

 

Shared and Reseller Hosting: If you are unhappy with any aspect of our service, please contact our billing department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 days. There are no refunds past the 30 day period.

 

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

 

If you want refund for your service then you must have to cancel the service from our client dashboard and open/create a ticket on billing department from our client dashboard. We will make your refund within next 7 business days.

 

Please note that bKash charges or gateway charges are not refundable. So we will deduct the gateway charge from your full amount. In case if you are asking refund using bkash, we will also deduct bkash send money charge.

We currently offer refund using bKash, rocket and DBBL fund transfer and PayPal only. You must provide us the selected gateway method when you asking refund.

 

Domain Reseller Fund: Refund or balance withdraw request is not applicable for domain reseller account. You must use the credit register or renew domain. You can transfer your domain to other company if you are unhappy with our services.

 

Top Level Domain: Refunds are not available for .COM, .NET, .ORG or any other domain names, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by Mahir IT through other companies.

 

Violation of TOS (no refund): No refunds will be made if we suspend or terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

 

Web Design Services: No refunds are provided for Web Design services under any circumstances.

 

Other Services that not applicable for refund: Credit on your account cannot be refunded and must be used for purchases and renewals.

Setup fees are non-refundable. Payment gateway fees such as Bkash fees (2% Bkash charge and for case of send money Tk5) are non-refundable.

 

It is important to understand that a refund can only be requested by the owner of the account, using the same email address that you purchased it with.

 

Payments can be refunded to Paypal, a DBBL fund transfer, bKash and Rocket or to your account balance in our system so that you can use it to purchase other products in the future. You have to open a support ticket under billing department to submit a refund request. Refund will be made within 7 business days from refund request submission.

 

Please note that, you must have to cancel your service before submit refund request. Go to Services>My Services. Select or click to open the service that you want to cancel. From left hand side “Action” Tab click “Request Cancellation” button to cancel the service.

 

Payments Policy:

 

Shared & Reseller Account Payment Policy: Payments are due every month (for monthly purchase) or every year (for yearly purchase) on the date of registration. Payments are considered late after 1 day following the due date. If the account is not paid on the due date the account may be suspended.

If the account is not paid 7 days following the due date a late fee of 10% will be added to the invoice. This fee must be paid prior to activation of the late account.

For the late account, user can’t request for the backup. To get backup user must have to be paid their invoice and activated their account.

If the payment is not received within 30 days of due date the resellers account and end-user’s accounts will be terminated. We keep 30 days backup (for cPanel Based Hosting Only under 5GB storage used account) on our remote backup server. If customer want to renew his hosting after terminated his account within 30 days, he must pay $18.75 (BDT 1500Tk) restore fee and have to pay all dues. After 30 days from the termination date, the data also removed from our remote backup server and this is not recoverable. Mahir IT is not liable for any lost data due to non-payment.

 

Need Help for Deciding?

If you confused about which package best for you, talk to our specialist. Who will suggest to you the best package and plan based on your needs?

 Call us: 8801766767373 |  Open a support ticket |  Live Chat